Contact Us

Please use the form below for help with your Official LOL Surprise Store order and one of our Customer Service staff members will be able to assist you.

Emails are monitored M-F 8am-5pm EST, closed Holidays.

Please note: If you need assistance with an item you purchased from one of our retailer stores or websites, please visit our Warranty Customer Support website for assistance. Thank you.

This contact form is only for requests and inquiries for U.S. based customers. Please see https://www.mgae.com/contact for international contact information for inquiries and requests outside of the U.S.

Shipping policy

You can track your shipment by using the tracking number you receive in your shipment notification email, logging into your account, or by the Shop App.

Order Subtotals over $50 qualify for Free Standard Shipping. Free Standard Shipping is currently only available to the 48 US States, excluding Alaska and Hawaii.

Any promotions are not included to reach the $50 order subtotal.

Shipping options are displayed at checkout. Shipping rates and delivery times vary by shipping option.

*Pre-Orders: Please check product page for Estimated shipping window.

Free Shipping – Order will be delivered in approx 7-10 Business Days

UPS Mail Innovations – Order will be delivered in approx 7-10 Business Days

UPS SurePost - Order will be delivered in approx 7-10 Business Days

UPS Ground – Order will be delivered in approx 3-5 Business Days

Currently Not Available 2^nd Day Air – Order will be delivered in 2-3 Business days, depending on the time the order is placed and received to our warehouse. Excludes weekends.

If your order qualifies for Free Shipping, you must select the Free Shipping option during checkout; if you don't, additional charges will apply. We determine the most efficient shipping carrier for your order for orders qualifying for free shipping. The carriers that may be used include, UPS Mail Innovations, UPS SurePost, UPS Ground.

We now Ship Internationally.

Please allow approximately two business days for order processing. Orders ship by DHL Express. Typical time frame is 10-14 business days for delivery. You will receive an email once your order ships with tracking information.

To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows LOLSurprise.com to provide the best possible user experience to our international customers.

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and therefore cannot be calculated at checkout. It will be the customer’s responsibility to pay such fees as determined by local customs authorities.