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Refund Policy

Returns from LOLSurprise.com will only be accepted for 30 days from the purchase date. Returned items must be new, unassembled, and unused in their original packaging. Gifts purchased for December celebrations can be returned no later than January 31st.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. The customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or in item(s) where a delivery is refused. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund on the original form of payment they used to make the purchase. All sales are final on pre-orders.

Limited Edition Frontline Hero Ph.D. Doll Pre-Orders: Your card will be charged now for your pre-order purchase so $1 for every purchase can be donated to MGA Entertainment Cares to help provide personal protective equipment to healthcare workers and hospitals. This purchase is a final sale. The purchase price, any applicable taxes and shipping costs are non-refundable. MGA will not accept return or exchange of this item.

Contact Us

If you have questions please contact us by e‑mail at

MGAEntertainmentStore@mgae.com

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